Frequently Asked Questions

May I order by telephone?
Of course! Our telephone number is (302) 644-9095. We may not always be available to answer your call, so feel free to leave a detailed message with as little as your name and telephone number or as much as your complete order information. We will contact you as soon as possible to answer any questions, take necessary order information, and/or to confirm your order.

Can you rush an order for me?
Orders will usually arrive in two weeks, although our turnaround is usually faster. If you need an order ASAP, e-mail or call us to see if we can accommodate your needs. If so, there may be a surcharge for the expedited service.

Does the “Free Shipping” apply to multiple orders that add to $75?
No, the Free Shipping offer applies only to a single location shipment over $75.

What forms of payment are accepted?
Website orders may be paid with following credit cards: Mastercard and Visa. If you wish to pay by check, place your order via e-mail at .(JavaScript must be enabled to view this email address) or telephone at (302) 644-9095 and we will process the order once we receive your check.

Will I receive a confirmation e-mail?
Yes, we will send confirmation to the e-mail address provided during the order process.

Will I receive an e-mail when my order is shipped?
Yes, we will notify you by e-mail when your order has shipped.

What shipping options are available?
All orders are shipped USPS Priority Mail, which typically takes 2–3 days.

How are shipping charges calculated?
Shipping charges are based on weight, distance, and USPS Priority Mail rates. We offer free shipping on orders over $75 shipping to a single location.

What is CaringHUG’s shipping policy?

Packaging:
All products, unless specified, come in our signature gift-wrap and ribbons.

We package most orders in colors of the sea—aqua, pinks, royal blue, greens, and white—with complementary colored ribbon. A personal, handwritten CaringHUG healing note is included. This note may include up to five lines that are personalized.

Shipping:
Domestic orders are shipped directly from CaringHUG by US Priority Mail. Please allow up to two weeks for orders to be shipped (orders are shipped sooner when possible). Rates are determined by the US Postal Service based on weight and destination.

International Orders:
If you wish to ship CaringHUG merchandise outside the United States, you may contact us at (302) 644-9095 or e-mail .(JavaScript must be enabled to view this email address).

What is CaringHUG’s privacy policy?
Your privacy and trust are important to us. Accordingly, we will never share, rent, or sell your information to any third parties unless it is required to fulfill your transaction or by law. We take extra precaution to ensure that your information on file is secure, and we will not disclose any personal or financial information about our customers to anyone.

We maintain a proprietary e-mail list for the purpose of notifying our customers and potential customers of new products, sales, and promotions. Consistent with our policy, we do not share, rent, or sell this list to anyone outside the company. We use the list for its stated purpose only. If you would like to be removed from the list, contact CaringHUG.

If you have questions or concerns, please feel free to contact us.

What is CaringHUG’s return policy?
Customer satisfaction is important to us. CaringHUG wants to make your order exactly right. We have selected exceptional quality products. Every step of the way, we work hard to ensure the quality of CaringHUG gifts exceed your expectations.

CaringHUG will accept product returns on products in as-new condition within 30 days in the unlikely event you are not satisfied. Please contact us by e-mail or telephone in advance to discuss the circumstances of the return and receive instructions.